GİMER

      GİMER is the institutional application system through which you can submit a complaint, request, suggestion, information request or appreciation through a single channel. Every application is recorded, given a tracking number and answered within a defined period.

      The system is operated by the Department of Information Technologies. For the department, GİMER provides a traceable record of where a notification went, who handled it and how long it took to conclude. That record turns stakeholder participation into an evidenced practice.

      Online 24/7Followed by tracking numberConfidential option
      Submit an ApplicationTrack an Application

      Where to Apply

      Start with the department

      • Course content, attendance and exam schedules
      • Advising, course registration and approval
      • Grade objections and make-up examinations
      • Internship, Erasmus and exchange procedures

      Your academic adviser and the Head of Department are the first point of contact on these matters.

      Use GİMER

      • Matters left unresolved at department level
      • Institutional information and document requests
      • Campus services, facilities and accessibility
      • Suggestions and appreciation you want on record

      GİMER keeps the application traceable and binds it to a response period.

      Application Types

      Complaint

      You report a problem, disruption or negative experience.

      5 working days

      Information Request

      You request institutional information or a document.

      7 working days

      Request

      You ask for a service to be provided or a process to be carried out.

      5 working days

      Suggestion

      You share an idea for improving a process.

      7 working days

      Appreciation

      You pass on a positive experience.

      7 working days

      Confidential Application

      If you prefer your identity to stay undisclosed to the relevant unit, you can submit your application confidentially.

      All types

      Response Times

      Application TypeResponse TimeWhen to Use
      Complaint5 working daysThere is a problem or disruption that needs resolving.
      Information Request7 working daysYou want to reach institutional information or a document.
      Request5 working daysYou want a service provided or a process carried out.
      Suggestion7 working daysYou have an idea for improvement.
      Appreciation7 working daysYou want to share a positive experience.
      Response times are the service level commitment published on the GİMER Application Portal.

      Applying in Four Steps

      1

      Choose the type

      Pick the application type that fits your notification. The right type sends it to the right unit.

      2

      Fill in the form

      Describe the matter clearly and attach a document if you have one. Tick the confidential option if you prefer your identity to stay undisclosed.

      3

      Receive your tracking number

      Your application is recorded and you receive a tracking number. Keep it.

      4

      View the response

      Your application is answered within the defined period; view it on the portal with your tracking number.

      Related Regulation

      The operation of the system is governed by the GİMER Directive numbered KYS-YNR.092, registered in the Quality Document Management System.

      GİMER Directive · KYS-YNR.092
      Source: GİMER Application Portal (gimer.giresun.edu.tr) and the GİMER page of the Accreditation, Academic Evaluation and Quality Coordination Office; GİMER Directive KYS-YNR.092.